topic Re: Hacking in Mobility

Mobile IP address says I am located in far away from where I am

Tammy — Mon, 21 Oct 2024 13:01:57 GMT

my IP address is saying I am located in far away cities from where I actually live.

My bank sends push notifications to my phone, which I have to click on to allow access to my online banking. It shows a city that is far away from me. This never used to happen.

I think maybe I got hacked. What can I do?

Re: Hacking

VirginPlusAntonie — Thu, 26 Sep 2024 16:19:16 GMT

Hey there @Tammy ,

Welcome to the Community and thanks for your post.

That is definitely strange. If you believe that you have been a victim of Fraud or have been hacked; Check out our support page Do you suspect fraud? What to do next to learn where to contact in those scenarios.

Let the Community know if you have more questions.

What to do if SIM was hacked?

liamflannigan — Thu, 26 Sep 2024 00:17:12 GMT

Posting here while I figure out what to do. Two days ago it appears someone was able to convince Virgin mobile they were me. I received an email requesting info change on my account, which I know was not me. I logged on, changed my account password, and updated my security information. However, my SIM has been associated with a different phone (I own a Google Pixel 6, it is now associated with an iPhone 15), the plan was changed, and my SIM no longer allows calls. As such, I cannot call the support line, the online chat no longer seems to be working, and I can't find an email I should use to reach out to Virgin and get this resolved. Would anyone be able to point me in the right direction here. To emphsaize, I cannot make calls from this phone as I do not have WiFi calling set up, and hilariously I cannot enable this without receiving a text message, which I cannot do because my SIM is not associated with this phone and is no longer working.

Re: What to do if SIM was hacked?

VirginPlusAntonie — Thu, 26 Sep 2024 13:07:10 GMT

Hey there @liamflannigan ,

Welcome to the Community and thanks for your post.

We invite you to check out the link above on this thread to learn how to flag these kind of situations.

We suggest following the steps as soon as possible.

Let the Community know if you have more questions.