https://forum.virginplus.ca/t5/mobility/new-phone-screen-cracked/m-p/4881#M2165 <P>I ordered a new phone (used) received a promotional discount for being a long time member. Phone arrived and the screen is cracked. I called in and the best they could tell me was order a new phone. Cant send back via purolator and now the promotion is gone. Horrible customer service and no way to fix this?</P> Sun, 28 May 2023 14:00:52 GMT MelP22 2023-05-28T14:00:52Z https://forum.virginplus.ca/t5/mobility/new-phone-screen-cracked/m-p/4881#M2165 <P>I ordered a new phone (used) received a promotional discount for being a long time member. Phone arrived and the screen is cracked. I called in and the best they could tell me was order a new phone. Cant send back via purolator and now the promotion is gone. Horrible customer service and no way to fix this?</P> Sun, 28 May 2023 14:00:52 GMT https://forum.virginplus.ca/t5/mobility/new-phone-screen-cracked/m-p/4881#M2165 MelP22 2023-05-28T14:00:52Z https://forum.virginplus.ca/t5/mobility/new-phone-screen-cracked/m-p/4890#M2167 <P>Hi there, <a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/656247543">@MelP22</a>. Welcome to the Community.</P> <P>If you got your new phone within the last 30 days, you can return it to us at Virgin Plus at no cost to yourself. Take a look at our Support page on <A href="https://www.virginplus.ca/en/support/faq.html?q=returns-warranty-and-repairs#returns" target="_blank" rel="noopener">Returns, Warranties, and Repairs<IMG style="display: inline; padding-bottom: 5px;" src="https://stage-forum.bell.ca/html/assets/Accessiblity_Arrow.png?version=preview" border="0" alt="Opens in a new tab or window" /></A> for more details.</P> Mon, 29 May 2023 17:11:16 GMT https://forum.virginplus.ca/t5/mobility/new-phone-screen-cracked/m-p/4890#M2167 VirginPlusKris 2023-05-29T17:11:16Z