topic Need my data turned on. in Mobility

Need my data turned on.

Pizza — Fri, 26 May 2023 21:44:02 GMT

I bought a new phone about a month ago and the guy put my sim card in and I can make calls no problem but my data is not working. I need somebody to turn my data back on please.

Re: Need my data turned on.

VirginPlusKris — Mon, 29 May 2023 17:24:09 GMT

Hi there, @Pizza. Welcome to the Community.

We wanted to check in and see if you were still having issues with using your data. If so, could you share some more details with the Community?

Have you spoken with Tech Support and made a ticket if need be?
Have you tried rebooting your phone?
Have you tried removing and reinserting your SIM card, or replacing it if need be?
Is there a data block in place? You can set this from the usage tab in your My Account profile.

In the meantime, we'd also recommend taking a look at our How To page on Troubleshooting data connectivity for troubleshooting tips you can use.

Looking forward to hearing back from you.

Rate plan

Tjrm — Mon, 23 Oct 2023 18:35:23 GMT

After I changed my rate plan to 75 mins can/us 20 GB of data. I only used up to 4 GB's of data and now its not working I've been waiting all weekend for them to fix it