topic Can not received pic text in Mobility

Sending/receiving Photos/Videos via Text

tanyabmatthews — Fri, 07 Feb 2025 16:05:33 GMT

Hi! My Virgin Mobile plan states that I have unlimited texts, as well as photo and video messaging. My current plan does not have data, but the plan detail doesn't indicate that it is needed to send a picture over text. I'd like to be able to send and receive pictures/videos over text. Any help would be appreciated. Thank you!

Re: Sending/receiving Photos/Videos via Text

VirginPlusAntonie — Fri, 07 Feb 2025 16:08:03 GMT

Hey there @tanyabmatthews,

Welcome to the community and thanks for your post.

Our plans only include unlimited Text & Picture Messaging. To be able to send a picture message you will need to turn mobile data on in your phone and ensure no Data Blocks are present on your account. Sent and/or received Video Messages would be considered a regular download/upload and consume data.

You can find details from below via our Plans section > + More info:

Unlimited Text & Picture Messaging is only valid when the message is sent from Canada. Text messages sent within the U.S. or internationally, premium text messages, text alerts, messages sent with an instant messaging application and dial-up messages are not included in any plan and cost extra.
Unlimited Picture Messaging is valid when sent and received from Canada.
Picture messaging will only work if you have turned on data on your phone.

For more details, check out Troubleshooting text, picture and video messages

Let the community know if you have more questions.

Re: Sending Photos/Videos via Text

Vitality1980 — Thu, 21 Apr 2022 18:39:26 GMT

"Unlimited Text & Picture Messaging. To be able to send a picture message you will need to turn mobile data on in your phone and ensure no Data Blocks are present on your account."

Wouldn't that means it uses data? Why should I turn it on when I don't have a data plan but picture messaging is said to be unlimited with my plan. I believe that is misleading. I turn on my data and get an MMS picture I get charged extra

Re: Sending Photos/Videos via Text

VirginPlusAntonie — Mon, 25 Apr 2022 20:02:54 GMT

I can understand your train of thought; however, picture and video messages - as they are a multi-media messages are sent via the data protocol, thus allowing HD/4K picture and video. We have to keep in mind that data is utilised by many functionalities, in this specific case for MMS. As data is active and utilised by the phone, a data plan is recommended for all smartphone users.

Re: Sending Photos/Videos via Text

Vitality1980 — Sat, 30 Apr 2022 23:49:13 GMT

Really? I turned on my data to see if it would work. And although I didn't recieve any MMS messages as I got nervous and turned it off within 2 minutes ...I used 0 mb but was still charged 13.00$ just for turning it on! Please see the attached photo for proof.

Thanks for that!

Re: Sending Photos/Videos via Text

VirginPlusAntonie — Tue, 03 May 2022 19:40:24 GMT

When turning your mobile data on, data usage becomes available for all functionalities and apps, which means that the usage charges were caused by the device and/or apps and not caused by an MMS as previously advised above.

Need help with Galaxy A8. I dont seem to be getting messages.

Barrie00 — Wed, 18 May 2022 16:53:14 GMT

Get notification that I have a "Push Message" and the text of the notification says you have an MMS message which seems to say get picture but cannot get it. Any Ideas?

Can not received pic text

Xiaimi13 — Mon, 15 May 2023 15:18:51 GMT

Hi,

I change a new phone, but since I change the new phone, I can not received picture text, or voicemail message in text. Is any setting I have to change to receive it?

Thank you.

Mobile data

Tomtom2 — Thu, 28 Sep 2023 15:33:09 GMT

Unltd Picture & Video Messaging is what I have so why can I not get pictures in my test when using wifi? Moblie data has to be on to get them.

Re: Sending Photos/Videos via Text

Masham369 — Sat, 13 Jan 2024 17:22:03 GMT

So if I send Photos/Videos via Text from Canada to US can I use my internet WiFi instead of data and am I charged extra fees? or can I only use my data and if so does that mean I am not charged extra fees?

Re: Sending Photos/Videos via Text

DeeJ — Mon, 22 Jan 2024 19:21:32 GMT

So with you on this! I haven't had to... nor does everyone I say ask have to... with any service provider but Virgin turn on data for gifs & pix while connected to wifi.

I was never charged with other providers... I, too, tried to turn data on/off quick & still had a killer bill despite phone tracking saying I was below.

Re: Troubleshooting text, picture and video messages

Aovila — Fri, 01 Mar 2024 17:53:20 GMT

Since I switched to Virgin plus from Fido, I couldnt download images from Messages.

Kindly help here.

text messages - failed to download attachment from multi media message

Mortier — Fri, 07 Feb 2025 15:57:35 GMT

Getting message (failed to download attachment from multi media message)