topic Re: Power of Attorney in Mobility

Power of Attorney

PHopwood — Sat, 24 Dec 2022 04:21:16 GMT

Can anyone tell me where to send a power of attorney document for a virgin mobile account?

My aunt has dementia and my father has power of attorney and needs to access her bills to pay and manager her account. Unfortunately customer service did not provide him with any info. They wanted her email - but the person who sold her the phone set up an email for her as this is her only piece of technology - she still has a rotary phone! The email has long since been lost.

Any help/direction on this would be appreciated.

Happy Holidays!

Re: Power of Attorney

VirginPlusKris — Wed, 14 Oct 2026 17:49:00 GMT

Hi there @PHopwood.

Welcome to the Community.

For us to be better able to assist, we've reached out to you in a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Power of Attorney

PHopwood — Sat, 24 Dec 2022 17:39:33 GMT

Thank you so much for your quick answer and your help!

Happy Holidays!

Patricia

Re: Power of Attorney

647jo — Wed, 14 Oct 2026 17:35:32 GMT

I have the same question.

Re: Power of Attorney

VirginPlusPatricia — Wed, 14 Oct 2026 19:12:46 GMT

Hey there @647jo

Welcome to the community 🙂

We'd be happy to provide additional details on this process and I have sent you a private message so we can discuss. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@VirginPlusPatricia