topic Re: OLD PHONE TO NEW PHONE in Mobility

Add new phone to old BYOP phone and plan

GWM244 — Tue, 03 Dec 2024 13:47:11 GMT

I currently have a bring your own phone account and I like to go from my old phone to a newer phone. Do I just transfer the sim card.

Re: OLD PHONE TO NEW PHONE

VirginPlusAntonie — Fri, 09 Dec 2022 19:04:53 GMT

Hey there @GWM244,

Welcome to the Community and thanks for your post.

Yes, you simply need to place your current SIM card in the new phone and if you receive a "Enter master lock code" on the screen, it means that your new phone is still locked to its former carrier and they will need to be contacted to get the unlocking code.

Let the Community know if you have more questions.

Re: OLD PHONE TO NEW PHONE

GWM244 — Sat, 10 Dec 2022 11:40:02 GMT

Hi thanks for the reply, the new phone comes already unlocked is there a code for the new phone I have to enter and were is it.

Re: OLD PHONE TO NEW PHONE

VirginPlusAntonie — Mon, 12 Dec 2022 19:35:13 GMT

If the phone is already unlocked you should be good to go.

Let us know if it asks you for a code and if so, what's the message on the screen.

eSIM

eSIM — Tue, 05 Dec 2023 03:57:09 GMT

I already bought your company eSIM but my phone was never turned on so I bought new iphone and I can not move eSIM to new phone, Can you connect my eSIM?

Re: eSIM

RedRose — Tue, 05 Dec 2023 05:39:22 GMT

Hi @eSIM

How to transfer click Here to Follow the prompts to complete.