topic Re: Esim in Mobility

Unable to activate eSIM

Unhappy1984 — Mon, 21 Nov 2022 14:23:10 GMT

Called customer care to be sure Esim is supported. I was told yes no problem. Went to Apple store and purchased a new iPhone 14. Was on the phone and computer for a hour or more with no luck trying to get the new phone activated. Then I was told that Virgin Plus doesn’t support Esim. I told him that there web sites also said they do. He then told me some one would call me in 3 to 5 days. I find this ordeal unbelievable

Re: Esim

VirginPlusKris — Sat, 19 Nov 2022 17:15:55 GMT

Hi there @Unhappy1984.

Welcome to the Community.

We definitely understand the frustration. With that said, we're happy to hear it's being looked into.

Please keep the Community updated when you hear back. 🙂

— Kris

Re: Unable to activate eSIM

simtiaz — Fri, 30 Dec 2022 12:22:06 GMT

Hi,

Did you try "My Account" on virginplus.ca, then select "Manage My Sim and device", then follow the steps for "I have a Dual SIM device and I want to transfer from one SIM to another on this device"