https://forum.virginplus.ca/t5/mobility/can-not-use-phone/m-p/3277#M1587 <P>My Phone is on Auto Pay and do not use very often. I tried to use it and was told to Top Up&nbsp; Why?</P> Sun, 02 Oct 2022 20:28:14 GMT jagman113 2022-10-02T20:28:14Z https://forum.virginplus.ca/t5/mobility/can-not-use-phone/m-p/3277#M1587 <P>My Phone is on Auto Pay and do not use very often. I tried to use it and was told to Top Up&nbsp; Why?</P> Sun, 02 Oct 2022 20:28:14 GMT https://forum.virginplus.ca/t5/mobility/can-not-use-phone/m-p/3277#M1587 jagman113 2022-10-02T20:28:14Z https://forum.virginplus.ca/t5/mobility/can-not-use-phone/m-p/3299#M1602 <P>Hey there <a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/613402795">@jagman113</a>&nbsp;,&nbsp;</P> <P>Welcome to the Community and thanks for your post.&nbsp;</P> <P>When using a prepaid service and receiving the notice you've mentioned, it means that there is an issue with your Auto Pay. We suggest accessing My Account to make sure your Auto Pay details are up to date.&nbsp;</P> <P>In the meantime, check out the thread<SPAN>&nbsp;</SPAN><A href="https://forum.virginplus.ca/t5/Member-Benefits-and-My-Account/How-to-update-payment-information/m-p/657" target="_blank" rel="noopener">How to update payment information<IMG style="display: inline; padding-bottom: 5px;" src="https://stage-forum.bell.ca/html/assets/Accessiblity_Arrow.png?version=preview" border="0" alt="Opens in a new tab or window" /></A><SPAN>&nbsp;</SPAN>for details on alternate top-up methods.</P> Tue, 04 Oct 2022 19:59:32 GMT https://forum.virginplus.ca/t5/mobility/can-not-use-phone/m-p/3299#M1602 VirginPlusAntonie 2022-10-04T19:59:32Z