topic Re: eSIM inquiry in Mobility

How to reinstate my deleted eSIM

Tob298 — Thu, 06 Jun 2024 19:34:04 GMT

Hi, just curious if I switch to eSIM and for some reason had to wipe my device is there a way to get a new eSIM?

Re: eSIM inquiry

VirginPlusDRock — Thu, 06 Jun 2024 19:31:54 GMT

Hey @Tob298 Great question!

Yes, your eSIM can be restored. If you ever find yourself in need, don't hesitate to reach out to our Member Care representatives.

Have to pay $10 for existing watch cellular plan after resetting Apple watch

davidvivid1 — Thu, 06 Jun 2024 18:56:58 GMT

I already have a cellular watch plan working with my Apple Watch. It’s been working good. However, after resetting my Apple Watch today, when I was trying to restoring my cellular watch plan, I saw this:

NEW ESIM REQUIRED

You've already subscribed to a Smartwatch Plan.

You will need to download an eSIM (a $10.00

eSIM charge applies).

Don’t understand why I have to pay for it. I am already paying for everything.

Re: Have to pay $10 for existing watch cellular plan after resetting Apple watch

Genio — Fri, 26 Jul 2024 21:51:44 GMT

same issue

You've already subscribed to a Smartwatch Plan.

You will need to download an eSIM (a $10.00

eSIM charge applies).

Re: eSIM inquiry

Genio — Fri, 26 Jul 2024 21:53:15 GMT

can you please indicate the steps to restore the esim in smart watch? thanks

Activate New Device (Iphone 15 in my case)

Alexa — Thu, 26 Sep 2024 22:20:45 GMT

Hi i change my device with you’re upgrade device, but in my application it’s stay on my old device, and i tried activating my new phone, and it sended me a code by text, but when i go into my phone setting it say that it was unable to connect to my imessage so i’m not sure what i’m supposed to do at this point

New phone, no service (SOS)

krislangs — Wed, 02 Oct 2024 15:30:51 GMT

I just got a new phone, and its been nothing but frustrating.

I had broken my old one and transferred my number to an esim to use on my work phone as it could host dual sim. I left that job and needed to get a new personal phone, which came with a physical sim card.

I followed all of the usual install processes, but even though my phone/new sim has been "activated" I have "SOS" instead of service. I deleted the esim thinking that would force everything to transfer, but no luck. I've reset multiple times, and considered trying to reactivate my esim but the online platform wants to text me to confirm its my number and I can't receive texts.

I can't call for support as I appear to have no mobility capability, and I live in a small town with no virgin store/booth. Help?