topic Re: VoLTE on prepaid in Mobility

VoLTE on prepaid

Bubule — Thu, 05 May 2022 23:06:39 GMT

I’m currently on a prepaid plan with data with my iPhone 12. I’m not able to use VoLTE even if it is activated in my iPhone‘s settings and I’m in a area where it is covered.

Is it possible to use VoLTE on prepaid plans?

Re: VoLTE on prepaid

VirginPlusPatricia — Tue, 10 May 2022 19:30:33 GMT

Hi @Bubule. Welcome to the Community and thanks for your post!
VoLTE is not available on prepaid plans.

- Patricia

Re: VoLTE on prepaid

PaymentInfo — Sun, 07 Aug 2022 17:02:11 GMT

What about broadcast alerts via SMS (e.g. Amber alerts, weather alerts)? Is this available to prepaid subscribers?

Re: VoLTE on prepaid

PaymentInfo — Sun, 07 Aug 2022 17:08:33 GMT

Actually, I meant Cell Broadcast alerts.

Re: VoLTE on prepaid

VirginPlusPatricia — Wed, 10 Aug 2022 19:20:40 GMT

Hey @PaymentInfo, thanks for reaching out to the Virgin Plus Community.

Yes, so long as you are using a compatible device Prepaid customers will receive the emergency alert.

Your phone must also be connected to an LTE cellular network for the duration the alert is active. If your compatible device is connected to Wi-Fi the alert may not be received.

Take a look at the full list of Compatible devices

Let the Community know if you have any other questions.

- Patricia