topic Replacement in Mobility

Shipping replacement phone

Korotashtaya — Tue, 19 Apr 2022 21:24:49 GMT

My phone got stolen a week ago and so I called virgin mobile and completed the phone claim documents and got accepted for a replacement phone. Virgin mobile sent me multiple emails claiming it would arrive in 1-3 business days it’s been a week now and I still have no phone. I check the shipping on phone claim and the page comes up blank so I got to the purolator website (for some reason they decided to ship it through them when it’s the literal SLOWEST shipping company) and it says it won’t be here for a week. Absolutely ridiculous I can’t even access my bank or get into any kind of my accounts without using my phone/phone number as verification. This is the most stupid thing ever. I was better off buying a new phone.

Re: Shipping replacement phone

VirginPlusAntonie — Fri, 22 Apr 2022 19:32:04 GMT

Hey there @Korotashtaya,

Welcome to the Community and thanks for your post.

We do understand how frustrating it can be to have to wait for the delivery of your replacement phone. Delivery times can vary by location and courier.

Please keep us in the loop.

Replacement phone

Korotashtaya — Wed, 27 Apr 2022 09:06:53 GMT

I’ve finally received my replacement phone but it seems like speaker on this phone is a little fuzzy/sounds a bit blown? Do I have to pay for another replacement phone? 🥲 i already have to pay $347 for this one and it would make my pockets hurt entirely if would have to pay for another replacement phone. What can I do? Please help

Re: Replacement phone

VirginPlusAntonie — Fri, 29 Apr 2022 21:40:41 GMT

We can definitely understand.

You can check out our Smartcare Terms and Conditionsfor more details on the process once a replacement is received.

Replacement

Panendra — Sat, 07 May 2022 16:34:34 GMT

I lost my phone and filled form for replacement. It's been almost a week but didn't received any response from insurance company and they were not giving proper response in call too.

I have tried a lot to get connect.

I have visited the store, they said me to call to insurance

Chatted with customer service even they said same thing but no response even I called plenty of times

Everyone is escaping without giving the response

What I have to do now

I didn't expected this type of service

It's really v bad