https://forum.virginplus.ca/t5/internet/modem-incorrect-info/m-p/10491#M968 <P>Hi there,&nbsp;<a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/938994753">@Cam4</a>. Welcome to the Virgin Plus Community, and thanks for your post.</P> <P>That does sound strange. Have you been experiencing any issues with your internet (degradation, disconnects, etc.) Have you recently either upgraded your internet service or replaced your modem with a new Valerie?</P> <P>Looking forward to hearing back from you.</P> Tue, 06 Aug 2024 16:23:18 GMT VirginPlusKris 2024-08-06T16:23:18Z https://forum.virginplus.ca/t5/internet/modem-incorrect-info/m-p/10486#M967 <P>My modem is Valerie, however my account says it is Steve????</P> Sun, 04 Aug 2024 14:47:34 GMT https://forum.virginplus.ca/t5/internet/modem-incorrect-info/m-p/10486#M967 Cam4 2024-08-04T14:47:34Z https://forum.virginplus.ca/t5/internet/modem-incorrect-info/m-p/10491#M968 <P>Hi there,&nbsp;<a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/938994753">@Cam4</a>. Welcome to the Virgin Plus Community, and thanks for your post.</P> <P>That does sound strange. Have you been experiencing any issues with your internet (degradation, disconnects, etc.) Have you recently either upgraded your internet service or replaced your modem with a new Valerie?</P> <P>Looking forward to hearing back from you.</P> Tue, 06 Aug 2024 16:23:18 GMT https://forum.virginplus.ca/t5/internet/modem-incorrect-info/m-p/10491#M968 VirginPlusKris 2024-08-06T16:23:18Z