topic Re: can't connect my phone through Valerie in Internet

can't connect my phone through Valerie

lovelylildevilwings — Wed, 31 Jan 2024 11:46:05 GMT

I'm about to go nuts, I have been attempted to connect my phone through wifi via Valerie and nothing is working, what-so-ever!!! I need help!

lovelylildevilwings — Wed, 31 Jan 2024 11:47:33 GMT

Oh, it keeps saying there's an Authentication problem, no matter what I try.

VirginPlusAntonie — Fri, 02 Feb 2024 17:23:14 GMT

Welcome to the Community and thanks for your post.

In order for the Community to best assist, some clarification will be needed;

Is your phone updated to it's latest OS/IOS version?
Is it only your phone or do you have other devices with the Wi-Fi issue?
Have you tried erasing your saved Wi-Fi in your phone and start a fresh connection?
What troubleshooting steps have you tried so far?

Looking forward to hearing back from you.

Dale1953 — Mon, 29 Apr 2024 14:00:47 GMT

Phone is not connecting to valerie

VirginPlusAntonie — Wed, 01 May 2024 19:08:41 GMT

Hey there @Dale1953 ,

Welcome to the Community and thanks for your post.

We invite you to review our response above and give the tips a try.

Keep the Community updated with the results.