https://forum.virginplus.ca/t5/internet/factory-reset-valerie/m-p/8106#M765 <P>I tried pressing the key icon to retrieve my admin password.</P><P>I can see that there's a reset button, but it just restarts the device.</P><P>How do you factory reset the device?</P> Wed, 03 Jan 2024 21:52:29 GMT CF 2024-01-03T21:52:29Z https://forum.virginplus.ca/t5/internet/factory-reset-valerie/m-p/8106#M765 <P>I tried pressing the key icon to retrieve my admin password.</P><P>I can see that there's a reset button, but it just restarts the device.</P><P>How do you factory reset the device?</P> Wed, 03 Jan 2024 21:52:29 GMT https://forum.virginplus.ca/t5/internet/factory-reset-valerie/m-p/8106#M765 CF 2024-01-03T21:52:29Z https://forum.virginplus.ca/t5/internet/factory-reset-valerie/m-p/8108#M766 <P>Hi&nbsp;<a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/1248389403">@CF</a>&nbsp;</P><P>Reset VALÉRIE Modem To Factory Settings Click&nbsp;&nbsp;<A href="http://virginplus.ca/en/support/internet/interactive-guides.html" target="_self">Here</A>&nbsp;</P><DIV class="">&nbsp;</DIV><DIV class=""><STRONG>How to factory settings</STRONG></DIV><DIV class=""><OL class=""><LI>Press and hold the Reset button on the side of your Valérie modem for 5 seconds.</LI><LI>Wait until all 3 LED lights on the front of your modem are white, and Home Internet: Connected is displayed.</LI><LI>Open a web browser and follow the online instructions.</LI><LI>Your default password is the serial number (S/N) located on the back of your modem.</LI></OL><P>&nbsp;</P></DIV><P>&nbsp;</P> Thu, 04 Jan 2024 00:41:36 GMT https://forum.virginplus.ca/t5/internet/factory-reset-valerie/m-p/8108#M766 RedRose 2024-01-04T00:41:36Z