Connecting my replacement modem

Dockgal — Thu, 19 Oct 2023 22:48:50 GMT

Im trying to get my replacement modem working to no avail. Can anyone help

Re: Connecting my replacement modem

RedRose — Fri, 20 Oct 2023 00:29:03 GMT

when you received the modem there a letter Information how to set up, with user id and password.

there some instructions guides for your modem VALÉRIE or STEVE Choose your modem by click Here

i think you need to try to do Factory Reset,

How to factory settings

Press and hold the Reset button on the side of your Valérie modem for 5 seconds.
Wait until all 3 LED lights on the front of your modem are white, and Home Internet: Connected is displayed.
Open a web browser and follow the online instructions above link.