topic Re: Error code: 1101 in Internet

Error code: 1101

wsdev101 — Fri, 25 Aug 2023 19:21:25 GMT

I have this error with my Steve Router: Error code: 1101

"You're currently not getting the best performance from your Internet service."

What could be the reason of this issue?

THks.

Re: Error code: 1101

VirginPlusKris — Sat, 26 Aug 2023 12:48:05 GMT

Hi there @wsdev101. Welcome to the Virgin Plus Community.

How recently did this error start turning up? Did you make any changes to your service recently that might've prompted it?

If you haven't tried already, we'd recommend giving our Virtual Repair Tool a try. It will:

Look for service outages in your area
Check the equipment outside your home
Reboot all your hardware
Optimize the settings for your service

Let us know if you were still in need of assistance afterwards.

Re: Error code: 1101

wsdev101 — Sat, 26 Aug 2023 13:18:07 GMT

No changes has been made to the service.
The tool says: Outside problem.

Re: Error code: 1101

VirginPlusKris — Mon, 28 Aug 2023 12:06:01 GMT

Thank you for giving it a try, @wsdev101.

We'll be reaching out in a private message to gather more info and assist further. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message