topic Re: Why do I need a tech appointment for an Internet price change? in Internet

Why do I need a tech appointment for an Internet price change?

Icjonsson — Sun, 27 Nov 2022 16:39:50 GMT

I am changing my plan to a lower price. I am not changing my speed. Why do I require a technician appointment? What would they do? Everything is working today.

Re: Why do I need a tech appointment for an Internet price change?

VirginPlusKris — Tue, 29 Nov 2022 12:59:19 GMT

Hi there @lcjonsson.

Welcome to the Community.

A plan change at times can mean more than a change in price. Depending on what plan you had previously and what you're changing to now, equipment and/or wiring would need to be changed out by a technician.

— Kris

Re: Why do I need a tech appointment for an Internet price change?

Icjonsson — Thu, 01 Dec 2022 01:54:29 GMT

As mentioned, I am keeping the same 60 Mbps speed. Will someone confirm if indeed a tech is needed.

Re: Why do I need a tech appointment for an Internet price change?

VirginPlusAntonie — Thu, 01 Dec 2022 19:17:37 GMT

The Community is a peer to peer assistance channel and due to that we do not have direct access to your account details.

Depending on your region and current technology being used in your household, a simple plan change can require a technology upgrade, regardless of the download speeds or monthly pricing.