The customer service

Vish — Thu, 12 Nov 2026 23:06:40 GMT

I’m extremely frustrated with Virgin Plus customer service. I moved to a new address on November 1 and asked to have my internet transferred by November 5. A technician installed the new modem that day, but I still couldn’t get any of my devices online despite entering the correct password repeatedly. After a long call, the rep said the modem was faulty and gave me an order number to pick up a replacement at the nearest Bell store. When I went the next day, the store refused, saying they can’t issue Virgin modems. I called back, and the agent promised to ship a new modem by courier on Friday, with delivery expected the next day or two. Nothing arrived after my night shift, nor on Sunday. On Monday Nov 9th I called again; the agent said it was on the way and gave me a FedEx tracking number, but the tracking showed nothing. I waited Monday and Tuesday, then called again. The agent—Christeen or Kristin—told me she couldn’t locate my order and would have to place a new one, meaning another two-day wait. At that point I’d been without internet for ten days, so I told her I was very disappointed and wanted to cancel. She responded indifferently, asking if I really didn’t want to continue, and was rude and unhelpful. I was polite throughout, yet she treated me like I didn’t matter. I asked for another agent, but she said none were available. She finally placed the order with no apology or thanks, and I’m still waiting on day 11. Virgin’s service has been nothing but lies and rudeness. Thanks for the pathetic service, Virgin!

I called Virgin again today, November 12 Thursday, after finishing my night shift. After the long wait The rep, Ari, checked and, as usual, couldn’t find my order—he said it’s a technical error on Virgin’s end. He told me to go to the Huntsville Staples to swap the faulty modem and promised to call me back in three hours to confirm I got a new one, but Staples said they don’t handle Virgin equipment. I called Virgin again and spoke with another rep, Amy, who said there were no orders and placed a new one for me, asking me to wait another three days. Even Ari, who said he’d call back, never did. I’m starting to wonder how long this will go on. After eight days of trying to replace a faulty modem and the same run-around, I’m losing faith in their service.

topic The customer service in Internet

The customer service