Virtual assistance will not transfer me to an agent to cancel internet

John bokanig — Thu, 08 Oct 2026 21:52:19 GMT

Hello,

i have a question i move out to my rental room i have virgin internet and i want to cancel my account. But when i call costumer service only a virtual assistant answer if i told to her that “I want to talk to an agent she always told that have technical issues. Can have someone help me to teach me how i can talk direct to an agent to cancel my account. Thanks

Re: Virtual assistance will not transfer me to an agent to cancel internet

VirginPlusAntonie — Fri, 09 Oct 2026 17:52:30 GMT

Hey there @John bokanig ,

Welcome to the community and we're sad to see you go.

To cancel your Virgin Plus account and speak with an agent, you have several options:

Phone: You can call Virgin Plus within Canada at 1-888-999-2321 or dial 611 from your Virgin Plus phone.
Callback Request: Virgin Plus offers a "Request a call" option, where an agent can call you back. You can also schedule a callback for a specific time.

When calling in and speaking with the virtual assistant, you can use key words, such as: "Cancel service", "Cancel internet", "Cancel Account", etc.

For more details, check out Closing my services on VirginPlus.ca.

Let the community know if you have more questions.

topic Re: Virtual assistance will not transfer me to an agent to cancel internet in Internet

Virtual assistance will not transfer me to an agent to cancel internet

Re: Virtual assistance will not transfer me to an agent to cancel internet