My WiFi keeps saying it is connected without Internet

Marie_and_mark — Mon, 06 Oct 2025 05:42:03 GMT

Our Vincent router constantly shows connected without Internet when connected via WiFi and even rebooting the router doesn't always fix the issue. I wouldn't mind it if all our devices were using wired connections. The Virgin+ app shows there is nothing wrong with the connection. It isn't the age of the devices or their locations as I have a brand new phone and Ipad which are affected the same as my older devices. Has anyone else had this issue? It makes our Internet practically unusable at times.

Re: My WiFi keeps saying it is connected without Internet

VirginPlusAntonie — Wed, 08 Oct 2025 16:22:20 GMT

Hey there @Marie_and_mark ,

Welcome to the community and thanks for your post.

In order for the community to best assist, a few more details will be needed;

Are you using a third party equipment (router, switch, etc.)?
To confirm, you have access to internet on devices directly connected to your modem with an Ethernet cord?
When you indicated "The Virgin+ app shows there is nothing wrong with the connection", are you referring to the Virtual Repair Tool?
You mentioned a brand new phone and iPad, are other types of devices affected (Chromecast, Firestick, smart home equipment, etc.) ?
Does the issue occurs when closer to the modem (interference)?
Have you split your Wi-Fi connections into separate bands (2.4Ghz,5Ghz,etc.)?
Have you got in touch with our technical support team to review your concern?

Looking forward to hearing back from you.

topic My WiFi keeps saying it is connected without Internet in Internet

My WiFi keeps saying it is connected without Internet

Re: My WiFi keeps saying it is connected without Internet