topic How to stop dual band broadcasting to see and split 5GHz and 2.4GHZ on Vincent modem in Internet https://forum.virginplus.ca/t5/internet/how-to-stop-dual-band-broadcasting-to-see-and-split-5ghz-and-2/m-p/13342#M1350 <P>Hello, apologies if this doesn't make sense, I've been trying to troubleshoot with little luck:</P> <P>I recently signed up for Virgin + have the Vincent modem. Every device in my home connects *except* my work laptop and Samsung tv. From googling, it looks like the issue is that I only have the 5ghz network and not 2.4ghz?&nbsp;</P> <P>I logged into the 192.168etc dashboard to try and figure it out, but I'm not seeing the settings for it anywhere. Any help would be very much appreciated!</P> Thu, 30 Oct 2025 12:02:13 GMT likeabestfriend 2025-10-30T12:02:13Z How to stop dual band broadcasting to see and split 5GHz and 2.4GHZ on Vincent modem https://forum.virginplus.ca/t5/internet/how-to-stop-dual-band-broadcasting-to-see-and-split-5ghz-and-2/m-p/13342#M1350 <P>Hello, apologies if this doesn't make sense, I've been trying to troubleshoot with little luck:</P> <P>I recently signed up for Virgin + have the Vincent modem. Every device in my home connects *except* my work laptop and Samsung tv. From googling, it looks like the issue is that I only have the 5ghz network and not 2.4ghz?&nbsp;</P> <P>I logged into the 192.168etc dashboard to try and figure it out, but I'm not seeing the settings for it anywhere. Any help would be very much appreciated!</P> Thu, 30 Oct 2025 12:02:13 GMT https://forum.virginplus.ca/t5/internet/how-to-stop-dual-band-broadcasting-to-see-and-split-5ghz-and-2/m-p/13342#M1350 likeabestfriend 2025-10-30T12:02:13Z Re: How Get 2.4GHZ on Vincent https://forum.virginplus.ca/t5/internet/how-to-stop-dual-band-broadcasting-to-see-and-split-5ghz-and-2/m-p/13348#M1352 <P>Answering this myself in case anyone ever has the same issue:&nbsp;</P><P>1. Under "Manage my Wifi" toggle OFF "Whole Home Wifi" and Save</P><P>2. You can now access "Advanced Settings" and uncheck "Keep a common network name (SSID)"</P><P>3. I just added 2.4 and 5.0 to the respective networks.</P><P>And woilah! Now it's super easy to connect devices to the 2.4ghz network.</P> Mon, 18 Aug 2025 14:14:14 GMT https://forum.virginplus.ca/t5/internet/how-to-stop-dual-band-broadcasting-to-see-and-split-5ghz-and-2/m-p/13348#M1352 likeabestfriend 2025-08-18T14:14:14Z