topic Re: Vincent modem OK button is red in Internet

Vincent modem OK button is red

Cherry — Fri, 04 Jul 2025 10:51:48 GMT

The OK. button on my Vincent modem is red. Is this normal or should it be white?

Re: Vincent modem OK button is red

VirginPlusKris — Mon, 07 Jul 2025 12:53:38 GMT

Good morning, @Cherry. Thanks for reaching out, and welcome to the Virgin Plus Community.

To be clear, are you experiencing any actual issues with your internet at this time? A red OK light usually indicates a connectivity issue. If you haven't tried already, we'd also recommend giving our Virtual Repair Tool a try. It will:

Look for service outages in your area
Check the equipment outside your home
Reboot all your hardware
Optimize the settings for your service

Let us know if the issue persists, or if running the Tool is able to help. 🙂

Best wishes.

Re: Vincent modem OK button is red

LadysBaby — Sun, 20 Jul 2025 12:45:23 GMT

Mine has been like that since I first installed it. Sorry no advice.

My internet has been extremely slow over the last month, to the point where certain apps won't even open. The button on my unit has been red since I installed it. I have tried the virtual repair tool but it just restarts my system and never finishes properly. Someone help me please.