topic Home Internet not working - “status: down” in Internet

Home Internet not working - “status: down”

DKO — Fri, 23 May 2025 11:16:26 GMT

I picked up a new replacement Valerie last night, all indicator lights are white and the modem display says the modem is functioning properly. When I try to sign on to access the Virgin system it says “status: down”. The page header says “My Bell Services” is that correct?

Re: Home Internet not working - “status: down”

VirginPlusKris — Sat, 08 Nov 2025 14:03:13 GMT

Hi there, @DKO. Welcome to the Virgin Plus Community, and thanks for your post.

We wanted to check in and see if your home internet was up and running again, or if you were still experiencing issues? If the latter, we'd recommend giving our Virtual Repair Tool a try (If experiencing home internet issues, try running our Virtual Repair Tool via your mobile phone). It will:

Look for service outages in your area
Check the equipment outside your home
Reboot all your hardware
Optimize the settings for your service

Let us know if you were still in need of assistance; if so, please share as what troubleshooting steps you've taken.

Best wishes.

Home Internet not working - “status: down”

Gurpreet kaur — Tue, 27 May 2025 12:50:47 GMT

Hi am not able to connect my eifi we instaled ne box the lights on the modem is white but not able to connect to wifi

Home Internet not working - “status: down”

Dipin chhibber — Thu, 19 Jun 2025 12:48:29 GMT

My old modem stopped working I called virgin customer service they said to get a new modem from near virgin store so I got a new modem today plugged it in still not working what should I do ?