topic Internet in Internet

Green cable fibre cable

Cheese — Thu, 07 Nov 2024 13:48:06 GMT

So I just realized that my home doesn’t have a green cable to insert the Valerie modem cable it came with. The only one I have is a Ethernet connection on the wall. Should I just get a technician to install it then?

Re: Green cable fibre cable

VirginPlusKris — Thu, 03 Apr 2025 13:14:38 GMT

Hi there, @Cheese. Welcome to the Virgin Plus Community, and thanks for your post.

For the Community to be better able to assist, could you clarify as to what kind of self-install you were anticipating? Take a look at this page on virginplus.ca for Install programs

If you were expecting a fibre jack or optical network terminal install, then your modem should've come with a green cable.
If there's already a green cable hard wired into your home, there would be no need for one to be packed with your modem. These are typically located in the basement near an electrical panel, or in a closet for apartments/condos.

If you do not have a cable wired into your home and your modem did not come with one, then you would need to have a technician come visit to install one or provide a new one.

Let the community know if you have more questions.

Internet Install, two male green cables.

OJB — Thu, 05 Sep 2024 17:02:49 GMT

I received my virgin plus modem for installation. I have a fibre green cable installed in my home. The tutorial says to plug the green cable into the chord coming out of the modem. Problem is, both cables are identical males.

Re: Internet Install, two male green cables.

Greencable — Fri, 20 Sep 2024 23:28:35 GMT

I have this same problem right now. Is there a solution on this?

Internet

kee — Thu, 09 Jan 2025 17:41:27 GMT

I trying to change my Bell modem to Virgin. When with Bell the green connector went straight into the modem but doesn't want to do the same with Virgin. I try to go back and reconnect the Bell modem I now have an error with that on. So I currently have no internet. Error is Low Power Code E 1201.

Vincent Modem received does not have green end fibre cable.

Lans — Thu, 03 Apr 2025 12:30:18 GMT

I only received modem - Vincent / power adapter / ethernet cable.

Box doesn’t include the main thing needed to connect to the bell fibre jack.
Customer support has no clue. Manual set up guide is confusing.

Please help!!

Re: Vincent Modem received does not have green end fibre cable.

Greencable — Thu, 03 Apr 2025 13:39:55 GMT

You need to request for a technician to come bring one and install it.

Green cable fibre cable

JayYJ — Fri, 04 Apr 2025 19:35:28 GMT

I got a modem Vincent to self install internet, and there was a green end cable with it.

But at my condo, only coaxial cable is installed so I have no idea where to plug the green cable to...

How can I do?

Green cable fibre cable

raphla — Sat, 17 Jan 2026 16:49:41 GMT

I got a Vincent modem to self install internet, the modem supports a fiber connection (the green cable end) but I only have a coaxial cable coming out of my wall.

How can I connect it?

Re: Green cable fibre cable

VirginPlusAntonie — Mon, 19 Jan 2026 18:25:31 GMT

Hey there @raphla ,

Welcome to the community and thanks for your post.

In the instance that your home is not equipped with the proper Fiber connection, as indicated in the accepted solution, you will need to request a technician visit to install the proper equipment.

Let the community know if you have more questions.