Recent Activity

Resolved! International calling while roaming

I can not call out internationally I have roam package set up on my phone  as well I would like to change my plane from my current location  I can not call your 888 number 

Resolved! Internet Keeps Disconnecting

Internet connection was stable and I was happy for the serviced over a year but started experience issues about a month ago. Internet disconnects for 1-3 min and it happens multiple time a day. All lights on Steve are blue just stop flickering. I am ...

Katmai by Contributor
  • 7876 Views
  • 23 replies
  • 14 likes

Resolved! Crave Basic added to my account ?

Anyone else get this text message from 433316 - is this a scam ? Hey Virgin Plus Member, thanks for being a Member. We've added Crave Basic to your account, on us. You can activate your account at vpc.ca/crave to start enjoying streaming the latest s...

Cyn-67 by Contributor
  • 48953 Views
  • 50 replies
  • 16 likes

Resolved! Third party phone support

I am planning to get a OnePlus Nord N30 5G to replace my old phone. Are OnePlus phones supported by Virgin plus?

Jomad by Contributor
  • 1847 Views
  • 9 replies
  • 3 likes

Resolved! Cannot watch Virgin TV on TV get Error 1060

Two days ago we stopped being able to watch Virgin TV (using a Firestick). Channels just keep loading and then an error screen comes up with Error 1060. This error is not listed in the Troubleshooting webpage. Virgin TV works on our phone apps. No ot...

FiredUp by Contributor
  • 1721 Views
  • 6 replies
  • 4 likes

Resolved! How Pre-Authorized payments work?

I activated the pre-authorized payment on my account. Its due date for last bill, was yesterday. There is a record on bill history that shows the bill was paid yesterday. However, in my bank account there is no record to in order to deduct the bill t...

Danyal by Contributor
  • 8641 Views
  • 18 replies
  • 6 likes