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Mobility

Have questions or need help with your Virgin Plus Mobility service or phone?

356 Posts

Internet

Have questions or need help with your Virgin Plus internet or modem?

112 Posts

TV

Have questions or need help with your Virgin Plus TV?

61 Posts

Member Benefits and My Account

Have questions or need help with your Virgin Plus Member Benefits or My Account?

225 Posts

How To's

32 Posts

Resolved! International calling while roaming

I can not call out internationally I have roam package set up on my phone as well I would like to change my plane from my current location I can not call your 888 number

Resolved! Device Owing Amount / Remaining Time on Contract

Hey, does anyone know how to check how much more you owe to pay off your device and/or how long you have left on your contract? Really trying to avoid calling lol!

Resolved! Credit Union not in list of banks

I want automatic withdrawals from my credit union chequing account. My credit union is not listed. What do I do?

Resolved! Internet Keeps Disconnecting

Internet connection was stable and I was happy for the serviced over a year but started experience issues about a month ago. Internet disconnects for 1-3 min and it happens multiple time a day. All lights on Steve are blue just stop flickering. I am ...

Resolved! Crave Basic added to my account ?

Anyone else get this text message from 433316 - is this a scam ? Hey Virgin Plus Member, thanks for being a Member. We've added Crave Basic to your account, on us. You can activate your account at vpc.ca/crave to start enjoying streaming the latest s...

Resolved! Third party phone support

I am planning to get a OnePlus Nord N30 5G to replace my old phone. Are OnePlus phones supported by Virgin plus?

Resolved! Cannot watch Virgin TV on TV get Error 1060

Two days ago we stopped being able to watch Virgin TV (using a Firestick). Channels just keep loading and then an error screen comes up with Error 1060. This error is not listed in the Troubleshooting webpage. Virgin TV works on our phone apps. No ot...

Resolved! How Pre-Authorized payments work?

I activated the pre-authorized payment on my account. Its due date for last bill, was yesterday. There is a record on bill history that shows the bill was paid yesterday. However, in my bank account there is no record to in order to deduct the bill t...