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Mobility

Have questions or need help with your Virgin Plus Mobility service or phone?

407 Posts

Internet

Have questions or need help with your Virgin Plus internet or modem?

108 Posts

TV

Have questions or need help with your Virgin Plus TV?

65 Posts

Member Benefits and My Account

Have questions or need help with your Virgin Plus Member Benefits or My Account?

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How To's

31 Posts

Unable to receive international texts

Hello,I found that I could not receive international texts from an overseas bank app sending their verification code to me. Is there any way to confirm if I can receive international texts? Thank you

Apple iPhone Pro Need New Battery

I purchased my iPhone 15 pro from virgin on a two year plan back in November of 2023. It needs a new battery. Can I take it into the Apple Store to get it fixed even if I bought it through virgin? If not what can I do or is there a better solution th...

How to subscribe to NHL Centre Ice

How can I get NHL Centre Ice?

Unable to sign into Crave

Anyone else having trouble connecting to Crave? I start the Crave app on my fire stick and am asked to signin. I go to crave.ca/provider, login to my Virgin account, and 3x I got "TV authorized, wait a minute to connect" but nothing happens on my TV....

Crave disappearing after changing plan

I got a different plan when I reupped my phone but still have data which is required to continue to get Crave for free each month. But now I don't have Crave anymore. Anyone know how to get it back? Thanks

Resolved! Crave Basic added to my account ?

Anyone else get this text message from 433316 - is this a scam ? Hey Virgin Plus Member, thanks for being a Member. We've added Crave Basic to your account, on us. You can activate your account at vpc.ca/crave to start enjoying streaming the latest s...

Resolved! Activating Apple watch

Hi,I am having issue activating my Apple Watch cellular. I contacted the support 2 times and got transferred to different reps. None of them know what to do.Can someone from Virgin please help?thanks,Michael

Resolved! TV auto login issues

Hello, I am using an Asus router via a media converter so that I don't have to use the Valerie modem with a PPPoE + VLAN 35 connection. Since this week, my router has been receiving a private WAN IP address (10.x.x.x), which indicates that I am behin...